|
How do I return an item? Return Policy Returns: Your satisfaction is very important to us. You may return unused items for any reason for exchange, refund or account credit (minus shipping costs) within 30 days of purchase. A 20% re-stocking charge will be applied to the return of any items purchased at quantity discounted prices. No clothing returns shall be accepted after 30 days of purchase. Previously worn garments may not be returned. Customized items and special orders are not returnable. All sales on books, audio are final. Returns: If you wish to return any item you must first e-mail us and request a Return. Original sales receipt must accompany returns.
We accept returns for exchange or refund 30 calendar days after delivery of the product for a refund or account credit (minus shipping costs). At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• within 30 calendar days of the delivery date
• unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit.
Refunds are contingent upon inspection of item(s) once we receive it.
Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault. |
